Frequently Asked Questions

Checkout is handled securely by Paystack. You can pay by card, bank transfer or USSD. We never see or store your card details.

All orders are charged in Naira (₦). The USD prices on the site are a guide to help international customers; your bank converts the Naira amount at its own rate.

Yes, most international Visa and Mastercard cards work at checkout. Your bank may add its own foreign transaction fee.

You'll see a confirmation page straight after paying, and receive a receipt by email. We confirm every order within 24 hours of payment.

Yes, up to 2 of each piece per order. For larger orders, such as a wedding party, contact us and we'll arrange it with you.

Contact us as soon as possible with your order reference. Ready-to-wear orders can usually be changed before they're dispatched. Made-to-measure and bespoke orders can't be cancelled once paid; see made-to-measure terms.

Ready-to-wear pieces (Iyanu Fusion and Comfort Plissé) come in set sizes. Made-to-measure pieces (The Essentials Lookbook) are our established designs, cut to your measurements. Bespoke is designed and made entirely around you, starting with a bespoke consultation.

When you add a made-to-measure piece to your cart, you choose a date and time for your measurement session. You'll only see times that are free. After you've paid, you'll get an email confirming the session with a calendar invite.

By video call, in person at our studio in Lagos, or at a place you choose in Lagos, such as your home, office or a café. If we come to you, there's an extra ₦20,000 per visit, added at checkout.

Not at the moment. If you're outside Lagos, choose a video call and we'll guide you through your measurements.

Your piece is delivered within 4–6 weeks of your (first) measurement session. That includes your fittings and delivery.

Yes. Use the link in your calendar invite email, or contact us. Please give us as much notice as you can: missed or rescheduled sessions and fittings extend your timeline.

No. Because each piece is made for you, made-to-measure and bespoke orders can't be refunded or exchanged. If we don't deliver within 4–6 weeks of your measurement session, you can convert the amount you paid into store credit, unless the delay was caused by a missed or rescheduled fitting.

Yes, alteration services are available after delivery. Contact us to arrange them.

Open the size guide on any ready-to-wear product page. Iyanu Fusion Trousers have their own guide by waist and hip. Between sizes? Message us and we'll help you choose.

Men's and women's fits, in waist sizes 26 to 40. They're designed to sit low on the waist and fall 3–4 inches past the floor, for a loose, flowing line.

Choose Custom if the standard sizes don't suit you. We'll contact you after you order to take your measurements.

Within 2–5 working days of your order being confirmed.

Across Nigeria and to many international destinations. Enter your address at checkout to see the couriers available.

Delivery is priced live at checkout from real courier quotes, based on your address, your order and the courier you choose. You see each option's price and estimated delivery date before you pay.

When your order ships, we'll send you the courier's tracking details by email or WhatsApp.

Orders delivered outside Nigeria may be charged import duties, taxes and customs fees by the destination country. These aren't included in our prices and are paid by the recipient.

Contact us as soon as possible. We can usually update it before your order is dispatched.

Contact us within 7 days of delivery with your order reference and photos, and we'll put it right. We pay for any return delivery.

Yes, if it's the wrong size or has a manufacturing defect. Contact us and return it within 7 days of receiving it, unworn, unwashed and with tags attached.

We do, on approved exchanges, and we also pay to send your replacement.

We'll offer you store credit for the amount you paid. If you'd rather not take store credit, we'll refund you to your original payment method within 5–7 business days of receiving the item.

Store credit is sent to you by email as a code starting with SC-. Enter it in the gift card or store credit box at checkout. It's valid for 6 months, can be used in part, and can only be spent online.

Returns, exchanges and store credit in our Terms and Conditions, and our Delivery Policy.

Choose an amount (₦50,000, ₦100,000, ₦250,000, ₦500,000, or your own), add the recipient's details and an optional message, and pay at checkout. The recipient gets their code by email. Buy a gift card.

Yes. Choose a send date up to a year ahead, and the gift card is emailed at 8am Lagos time on that day.

6 months from the date it's sent. It can be used in part, and any balance stays on the card.

Use the balance checker on the gift card page, or sign in to your account.

Gift cards can only be spent online at creedandcrown.com, and can't be used to buy other gift cards. They're non-refundable and can't be exchanged for cash.

A 30-minute style consultation (wardrobe advice, occasion planning, or help choosing the right piece) or a 60-minute bespoke consultation (design, fabric selection and first measurements). Both are in person in Lagos or by video call.

On our Book an Appointment page: choose the appointment, then a date and time. You'll get a confirmation and calendar invite by email straight away.

No. You choose your measurement session when you add a made-to-measure piece to your cart.

No. You can check out as a guest. An account lets you see your orders, appointments, gift cards and wishlist in one place, and fills in checkout for you.

Go to Account and enter your email. We'll email you a 6-digit code; there's no password to remember. Use the email you order with to see your past orders.

Tap the heart on any piece to save it. Sign in to keep your wishlist on every device.

Yes, from My details in your account. We keep records of past orders, as the law requires. See our Privacy Policy.