Creed & Crown

Terms and Conditions

Last updated 20 October 2026

These terms apply when you use creedandcrown.com or buy from Creed & Crown. Please read them before you order: by placing an order, you agree to them.

About us

Creed & Crown is a trading name of Creed and Crown Clothings, a business registered in Nigeria with the Corporate Affairs Commission (business name no. BN 3714251). In these terms, "we", "us" and "our" mean Creed and Crown Clothings, and "you" means the person using our website or placing an order.

Products, colours and prices

  • We make every effort to show our products accurately. Products are usually photographed in one colour, and colours can look different on different screens. If you're unsure about a colour or fabric, contact us before ordering.
  • All prices are in Nigerian Naira (₦) and include the item price only. Delivery is priced separately at checkout.
  • If you choose to view prices in US dollars, these are approximate conversions for guidance. You are always charged in Naira.
  • We may change prices and products at any time, but changes won't affect orders we've already confirmed. If we've made an obvious pricing error, we'll contact you before processing your order, and you can cancel for a full refund.

Orders and payment

  • Payments are processed securely by Paystack. We never see or store your full card details.
  • Your order is accepted when we confirm it, which we aim to do within 24 hours of payment. If we can't fulfil an order (for example, if a fabric becomes unavailable), we'll tell you and refund you in full.
  • Each product is limited to 2 units per order.

Made-to-measure and bespoke

  • Made-to-measure pieces are paid for in full when you order. At checkout you choose a date and time for your measurement session, by video call, in person at our studio in Lagos, or at a place you choose in Lagos, such as your home or office. We come to you for an extra ₦20,000 per visit, added to your order total. You'll receive an email confirming your session, with a calendar invite.
  • If you need to move your session, contact us as early as possible and we'll find a new time.
  • Your piece is made to the measurements taken at your session. Made-to-measure and bespoke pieces are delivered within 4–6 weeks of your (first) measurement session. That timeline includes your fittings and delivery.
  • The timeline is extended by any delay caused by you, such as a missed or rescheduled fitting or measurement session, or a late response when we need your input or approval.
  • Because each piece is made for you, made-to-measure and bespoke orders can't be refunded or exchanged. If we don't deliver your piece within the timeline, you can choose to convert the amount you paid into store credit (see Returns, exchanges and store credit). Store credit isn't offered when the timeline is missed because of a delay caused by you.
  • Our alteration services are available after delivery.

Returns, exchanges and store credit

  • Ready-to-wear exchanges: you can exchange a ready-to-wear item if it's the wrong size or has a manufacturing defect. Contact us within 7 days of receiving it, and return it within those 7 days, unworn, unwashed and in its original condition with tags attached.
  • To start an exchange, contact us with your order reference (and photos, if the item is defective). Once we've approved it, we'll arrange for the item to be returned to us.
  • We pay for return delivery on approved exchanges, and for sending your replacement.
  • If a replacement isn't available in your size, we'll offer you store credit for the amount you paid. If you'd rather not take store credit, we'll refund you instead, back to your original payment method, within 5–7 business days of receiving the item.
  • Made-to-measure and bespoke: these pieces are made for you, so we don't offer refunds or exchanges on them. The only exception: if we don't deliver your piece within 4–6 weeks of your (first) measurement session, you can convert the amount you paid into store credit to spend with Creed & Crown. This doesn't apply if the delay was caused by you, for example a missed or rescheduled fitting.
  • Store credit is sent to you by email as a code starting with SC-. Enter it in the gift card or store credit box at checkout. It's valid for 6 months from the date it's issued, can be used in part (any balance stays on your credit), can only be spent online, can't be exchanged for cash and can't be used to buy gift cards.
  • Gift cards can't be refunded or exchanged for cash.
  • If we send you the wrong item, or it arrives damaged, see our Delivery Policy: we'll put it right at no cost to you.
  • This doesn't affect any rights you have under Nigerian consumer protection law, for example if an item is faulty.

Gift cards

  • Gift cards are sent by email with a unique code, either when payment is confirmed or on the send date chosen by the buyer.
  • A gift card is valid for 6 months from the date it's sent. Any balance left after that date is lost.
  • Gift cards can be used in part. The remaining balance stays on the card until it expires.
  • Gift cards can only be spent online at creedandcrown.com, by entering the code at checkout. They can't be used to buy other gift cards.
  • Gift cards are non-refundable and can't be exchanged for cash.
  • Please keep your code safe: treat it like cash. We can't replace a code that someone else has used.
  • If you buy a gift card for someone, you confirm that you're happy for us to email them their gift card.

Delivery

Delivery costs, timings and what happens if something goes wrong are set out in our Delivery Policy.

Our content

The Creed & Crown name, logo, designs, photographs and other content on this website belong to us or our licensors. You may not copy, reproduce or use them for commercial purposes without our written permission.

Our responsibility to you

We're responsible for losses you suffer that are a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for losses that weren't foreseeable, for business losses, or for delays caused by events outside our reasonable control. Nothing in these terms limits our liability where it would be unlawful to do so.

Privacy

How we use your personal information is explained in our Privacy Policy.

Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and any disputes will be handled by the Nigerian courts. If you have a concern, please contact us first: we'll always try to resolve it with you directly.

Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.

Contact us

Creed and Crown Clothings (business name no. BN 3714251), Lagos, Nigeria.
Email info@creedandcrown.com · WhatsApp or call +234 706 199 1759